Create work orders seamlessly
Integrate with ServiceNow® Connected Operations, Customer Service Management, or IT Service Management to speed resolution of issues.
Give customers visibility
Allow customers to schedule appointments and get text message updates with worker location and arrival time.
Plan assignments efficiently
Automate work assignments based on proximity, availability, and the parts and skills required.
Consolidate inventory and parts management
Use ServiceNow® Asset Management as a single repository for assets in stock and inventory control.
Optimize field work with mobile interface
Accept or reject tasks, track travel and work time, use safety questionnaires, view knowledge articles, and collect customer signatures acknowledging work completion, with or without an internet connection.
Improve insights with reporting and dashboards
Use and customize out-of-the-box reports and dashboards for real-time understanding of utilization, capacity, customers and locations requesting work, and other metrics.